East of England Vets

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COVID-19 - Our response

WE ARE OPEN FOR THE TREATMENT OF ORTHOPAEDIC CASES 


We have implemented measures to reduce the risk of spread of the virus.

 

  • We will email you a registration and insurance payment form prior to your appointment. Please ensure you have signed your forms and emailed the the signed forms back to us before your appointment. 
  • On arrival, please remain in your car. Do not come into the hospital building, instead telephone the practice to let us know you have arrived on

  • Consultations will take place by telephone with you and your pet remaining in the car. We will collect your pet from you outside in the carpark and perform the clinical and physical exam with them in the practice. We will then discuss our findings with you by telephone. For the purposes of obtaining consent for the procedure, all our telephone conversations will be recorded. 
  • All post operative care documents will be emailed to you following discharge from the practice. Medication can be posted to you on request.
  • You may enter the building to use the toilet facilities, but you must wear a face covering  whilst in the building.

 

 

Please do not travel to the practice if you or any member of your household have shown signs consistent with infection (high temperature, new persistent cough, loss of sense of taste or smell) in the last 14 days. Please telephone us to discuss this if you are unsure.

 

For further, up to date information please visit these sites:

 

nhs.uk/conditions/coronavirus-covid-19

 

gov.uk/government

 

who.int/emergencies

 

updated 24/7/20

 

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