FAQs
Being referred to a specialist hospital can be an anxious time for owners and we understand this. We have therefore collated some of the questions we frequently get asked in this section, which will hopefully answer some of the concerns you may have prior to, or following, your appointment with us.
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If your question is not answered on this page please call the hospital and we will do our best to help you as quickly as possible.
How can I get an appointment at East of England Veterinary Specialists?
We are a referral-only practice. This means we must receive a referral from your local vet before we are permitted to see your pet or discuss their condition.
In most circumstances, your local vet will arrange your referral to East of England Veterinary Specialists. You may also request your vet to arrange a referral for your pet to us, should you wish. It is your pet, so it is your choice who will treat them.
What will happen at my appointment?
We will discuss your pet’s condition with you before examining them.
If necessary, we will then recommend further investigation, which may include taking x-rays or a CT scan in addition to any images already taken at your own vets prior to referral. In some cases, it may also involve sampling and analysis of joint fluid, or occasionally a biopsy. Rarely, other tests, such as ultrasound or MRI may be needed, which may be arranged externally.
Once tests have been completed, results are reviewed and a treatment plan will be recommended.
If surgery is required, we will explain the procedure, any potential risks involved and the aftercare required. We are happy to answer any questions that you have.
We normally perform straightforward surgical procedures on the day of the consultation, and depending on the treatment administered, your pet may be ready to go home the same day.
In some circumstances and for some conditions, surgery may not be appropriate for your pet, and we may recommend a non-surgical treatment course instead.
At all times, you are in control of your pet’s investigation and treatment.
What is a RCVS Recognised Specialist?
RCVS Specialist status is not easily achieved. All RCVS Specialists must:
- Hold a postgraduate qualification at Diploma level or above
- Have national and international acclaim
- Demonstrate an active, ongoing contribution to the profession through publishing scientific papers in journals, speaking at conference talks and undertaking continuous professional development (CPD)
- Be available for referral by other veterinary colleagues
- Reapply for recognition every 5 years (or earlier) to maintain their name on the Specialist List.
What if my pet has a complication after surgery?
We are confident that by working in partnership with you, we will work together to the very highest standards in order to minimise the chances of your pet developing a complication – such as an infection or an implant-related problem.
Sadly, complications can still happen and in these circumstances, we work to resolve them quickly and with minimal stress. The cost of treating a complication is not included in our original price, however we will work on a significantly reduced fee when managing a complication. We don’t seek to make a profit out of a complication.